客户评价
由实住客人提供的真实点评
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Close to the railway station but far from George Town, not so convenient for leisure travellers. Toll fee to George Town is RM 7.26 in addition to Grab fare.
But the hotel is brand new and comes with a good
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靠近渡轮站和车站，但渡轮站的人行空间不佳，所以要走到饭店的话，要花一点时间，建议直接搭乘grab；房间很棒，景色优美，饭店选IHG目前还没失望过；照片为饭店看出去的景色
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优点：1、很安全；2、距离槟城码头不远；3、早餐品种很丰富，味道也不错，工作人员也都很热情；4、顶层观海泳池很推荐。
缺点：1、周边能吃喝购物的地方不多，必须要坐船去另外一侧选择才多起来，
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Really recommend this hotel! We decided to stay an extra night because the service was so good. Our car broke down and we couldn’t drive, but the hotel staff were so friendly and even helped us push the car out. The environment is nice, the staff are helpful, the room is clean, and there’s 24-hour Inroom dining. It’s also conveniently located near the train station. Definitely will come back again!
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Crowne Plaza has always been my first choice whenever I see one in the city - but this one has been a disappointment. The only delightful experience is the FnB staff from breakfast and dining counters.
Issues:
1. Check in-out staff wasn't as attentive and welcoming; room issues weren't relayed clearly to the next shift and no proper follow up; sounded dismissive.
2. Room reeking body odour upon checked in; not terribly strong but you can smell it. Four pillows and all four reeked with smelly odour like the pillows one have used for years. The pillows I had at home aren't even smell like this. Requested for exchange, the staff brought in two smelly pillows in exchange for the four smelly ones, not helpful; until I insisted on bringing another two NORMAL pillows without any odour. Big issue.
3. Opening or closing the shower screen making loud noises as if it's gonna fall off any moment.
4. Nice view from the rooftop pool, but please do not use the pool. Saw it with my own eyes a group of male Indian patrons stripped to their undies, no shower prior to it and jump into the pool. Two staff beside and could have reminded them but chose to stand aside and watch. Huge hygiene issue.
5. Ventilation inside the room designed to blow to all area including the bed rendering one to easily catch cold after a night sleep. No option to turn on aircon with the airflow stop, either you turn on or off the entire AC system.
6. Room door isn't close properly, you need to push it in to make sure it's locked. Noticed on this I always do a final push whenever i'm out or back into the room. There's once the door isn't pushed by the staff after housekeeping and left unlocked the whole day - luckily I brought along my valuable items and left nothing important inside.
7. Seemingly new hotel but one can notice the maintenance isn't there at all. White paints inside the room fills with noticeable dirts and scratches. Some stale smells and ventilation dripping water at common areas.
8. Location is super far off from anything, including the ferry terminal. One is forced to drive or take private hires to everywhere. Even ordering food through online delivery will cost you huge delivery charge due to the proximity from island.
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Its an amazing stay ,new property, Very good room especially Bed its so comfortable, Breakfast amazing, its an industrial area from hotel you need to walk 500 meters to access a small shops or restaurants. Wifi is good, Staffs are very friendly and helpful. I am very satisfied. GYM, INFINITI POOL ON THE TOP FLOOR ITS ADDITIONAL ADVANTAGE
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I had a great stay at Crowne Plaza Penang. The room was clean, spacious, and well-equipped with everything I needed for a comfortable stay. The staff were friendly and attentive, always ready to assist with a smile.
The hotel’s location is convenient—close to the beach and not far from local attractions and food spots. I especially enjoyed the breakfast selection; it was varied and delicious.
Overall, a pleasant experience. I would definitely consider staying here again when visiting Penang.
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A truly luxurious experience! The room was spacious, clean and well designed. The king bed was comfortable and warranted great sleep, the window side sofa was great to lounge at while looking at the view of the city.
The pool was wide with great views and the gym was good too! Did not try the breakfast, so can’t comment on that.
There was a hotel wide alarm systems going off, probably being tested. During the stay there was also a false alarm.
The location is a bit aloof but still kindah central and grab is always available.
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The room was great. Breakfast average. Free multilevel parking
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Nice hotel for stay near with penang central
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皇冠假日槟城海峡城预订电话：+8620-86009099
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其他咨询：+60-4-3149999 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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皇冠假日槟城海峡城地址：槟城 · 北海 · · 4823-4824 2F, Jalan Pantai, 12000 北海, 槟城, 马来西亚
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